<p><strong>ICT Service Desk Officer</strong><br><strong>Full Time | Ongoing</strong></p> <p>Damascus College is seeking a proactive and customer-focused ICT Service Desk Officer to be the first point of contact for technical support across the College. This is a dynamic, hands-on role where no two days are the same, offering variety, challenge and the opportunity to make a real impact.</p> <p>As ICT Service Desk Officer, you will deliver both Level 1 and Level 2 ICT support, ensuring a responsive and reliable service experience. Working across classrooms, offices and learning spaces, you will play a key role in keeping systems running smoothly and enabling a modern, student-centred technology environment.</p> <p>This role offers a diverse and hands-on opportunity to deliver frontline ICT support while contributing to continuous improvement, innovation, and a high-quality user experience.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Provide ICT support via service desk, phone, email and in person</li> <li>Troubleshoot and resolve hardware, software and system issues</li> <li>Support device setup, deployment and lifecycle management</li> <li>Assist with Microsoft 365, Active Directory / Entra ID and endpoint management (Intune/SCCM)</li> <li>Deliver in-class and on-site support to minimise disruption to learning</li> <li>Provide basic AV support for events and presentations</li> <li>Contribute to documentation, asset management and service improvements</li> <li>Support cyber safety practices and secure use of ICT</li> </ul> <p><strong>Qualifications, Skills and Experience</strong></p> <ul> <li>Relevant qualifications and/or demonstrated experience in ICT service desk or desktop support environments</li> <li>Experience providing Level 1 and Level 2 support for Windows devices and cloud-based services</li> <li>Hands-on experience supporting Microsoft 365 applications and administration, including SharePoint</li> <li>Experience using ICT ticketing systems for incident logging, categorisation and resolution tracking.</li> <li>Operational experience providing basic Audio Visual support for events and presentations.</li> <li>Excellent communication and customer service skills</li> <li>Ability to manage competing priorities and work both independently and in a team</li> <li>A commitment to child safety and working in a school environment</li> </ul> <p><strong>Why Join Damascus College</strong></p> <p>At Damascus College, we are committed to fostering curiosity, innovation, and community. Grounded in the Mercy tradition, we support students to grow into capable, compassionate, and confident individuals.</p> <p>As part of our team, you will:</p> <ul> <li>Work within a collaborative and supportive professional environment</li> <li>Be part of a culture that values wellbeing and work–life balance</li> <li>Enjoy an active Staff Association with regular social events</li> <li>Access confidential counselling and wellbeing support through our Employee Assistance Program (EAP)</li> <li>Have opportunities to contribute to innovation in education and ICT<br><br> &nbsp;</li> </ul> <p>If you are a problem-solver who enjoys helping others and thrives in a fast-paced environment, we would love to hear from you.</p> <p><strong>How to Apply</strong></p> <p>For an application to be considered, applicants will be expected to provide and complete:</p> <p>(1) a Cover Letter</p> <p>(2) a Key Selection Statement (please refer to the position description for the full list of key selection criteria)</p> <p>(3) a detailed resume and</p> <p>(4) a completed College Application Form</p> <p>For a confidential, no-obligation conversation contact the People &amp; Culture Team on (03) 5337 2222.</p> <p><strong>Applications close 9am Wednesday 20th May 2026.</strong></p> <p>Shortlisted applicants will be contacted for an interview.</p> <p><i>Damascus College is committed to the safety, wellbeing and inclusion of all children and young people. All employees and volunteers to the college must be committed to providing the highest level of safety and care.</i></p> <p><i>Damascus College acknowledges the Traditional Custodians of the land the Wadawurrung people. We pay respect to Elders past, present, and emerging.</i></p> <p>&nbsp;</p> <p><br><br> &nbsp;</p> <p>&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://careers.pageuppeople.com/1206/ton/en/PositionDescriptionDocument/492586/ict-service-desk-officer">Applicant Information Pack</a></p>