<p>&nbsp;</p> <p><strong>Service Desk Lead</strong></p> <p><strong>1.0 FTE -Full time, Ongoing</strong></p> <p><strong>&nbsp;Make a meaningful impact on our Schools through exceptional ICT service</strong></p> <p>Catholic Education Tasmania is seeking an experienced and motivated <strong>Service Desk Lead</strong> to oversee the delivery of high‑quality ICT services that directly support student learning and the smooth operation of our schools. This role is ideal for a proactive leader who thrives in a dynamic environment and is committed to service excellence.</p> <p><strong>About the role</strong></p> <p>The Service Desk Lead is accountable for the effective, efficient and responsible management of School ICT services across CET. Working with a high degree of autonomy, you will apply your deep technical knowledge and leadership capability to ensure ICT systems, support processes and service delivery meet the needs of staff and students.</p> <p>You will play a key role in managing policy, compliance and risk, while driving continuous improvement in service quality, responsiveness and user experience. This position is central to maintaining reliable ICT environments that enable contemporary learning and teaching.</p> <p><strong>You’ll be responsible for:</strong></p> <ul> <li>Establishing operating plans that ensure that ICT services are aligned to support the business and learning and teaching program defined in Schools strategic plans.</li> <li>Managing the effective implementation of the ICT operational plan and ensuring that there are consistent and seamless ICT service provision and technical support.</li> <li>Establishing procedures for and overseeing the delivery of effective technical support for all users such as Help Desk.</li> <li>Overseeing the administration and operation of the ICT Service Desk</li> <li>Planning, testing, implementing and reviewing program or infrastructure upgrades and ensuring that users are informed of any impact on services.</li> <li>Providing advice to the Manager: Client Services regarding significant program or infrastructure projects and supporting the ICT Service Desk.</li> <li>Liaising with senior staff to ensure that TCEO and School ICT policy and procedures support organisational standards and the School business and learning and teaching programs in the areas such as acceptable use, cybersafety and social media.</li> </ul> <p><strong>Some of the skills and experience we are looking for are:</strong></p> <ul> <li>Able to work autonomously under broad direction</li> <li>Demonstrated success as a highly effective leader and manager of staff.</li> <li>Demonstrated ability to be successful in a demanding and multifaceted role.</li> <li>Excellent time management and organisational abilities.</li> <li>Highly effective administrative and decision-making skills that demonstrate clarity, competence and a collaborative approach.</li> <li>Able to apply high-level communication skills, both verbally and in writing to a wide range of people.</li> <li>Strong interpersonal and relationship skills.</li> <li>Proficiency using information communication technology, particularly Microsoft Office, Google suites, and Atlassian.</li> <li>A Diploma in ICT or equivalent.</li> </ul> <p><strong>You will:</strong></p> <ul> <li>Work in a supportive and mission-driven environment.</li> <li>Make an impact by enhancing education technology.</li> <li>Collaborate with principals, school staff, students, parents, and ICT teams.</li> <li>Have the opportunity for professional growth and learning.</li> </ul> <p><i>Catholic Education Tasmania are committed to supporting the rights of children and young people and providing a safe and supportive environment for them. &nbsp;The successful candidate will require satisfactory child safety checks and registrations.</i></p> <p><i>We demonstrate our commitment to Reconciliation by encouraging Aboriginal and Torres Strait Islander peoples to apply.</i></p> <p>If you see yourself as our new Service Desk Lead, then apply today!</p> <p><strong>Applications Close: 1.00pm, Friday 1st May 2026</strong></p> <p>Full details on how to apply can be found in the Application Package, accessed via the <a target="_blank" rel="noopener noreferrer" href="https://careers.catholic.tas.edu.au/en/listing/">Catholic Education Tasmania careers page</a>.</p> <p>Applications are to be addressed to Ben Cooper, Manager Client Services, ICT, and be submitted electronically via the <a target="_blank" rel="noopener noreferrer" href="https://careers.catholic.tas.edu.au/en/listing/">Catholic Education Tasmania careers page</a> by clicking ‘Apply’.</p> <p>If you have any further queries, please do not hesitate to contact: Ben Cooper, Manager Client Services at <a href="mailto:<a href='mailto:ben.cooper@catholic.tas.edu.au?subject=Service%20Desk%20Lead%20position%20%28via%20Teachers%20On%20Net%29'>ben.cooper@catholic.tas.edu.au</a>?subject=Service%20Desk%20Lead%20position%20%28via%20Teachers%20On%20Net%29"></a><a href="mailto:ben.cooper@catholic.tas.edu.au?subject=Service%20Desk%20Lead%20position%20%28via%20Teachers%20On%20Net%29">ben.cooper@catholic.tas.edu.au</a></p> <p><br><br> &nbsp;</p> <p>&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://careers.catholic.tas.edu.au/cw/en/PositionDescriptionDocument/493249/service-desk-lead">Applicant Information Pack</a></p>