<p><strong>About Us</strong></p> <p>We are Catholic Schools Broken Bay, a vibrant and enriching learning environment that spans the Central Coast, Sydney's Northern Beaches and the North Shore. Students are engaged, empowered and inspired to become their best selves. Our 43 schools all promote faith, learning and wellbeing in the pursuit of our system wide Strategy, <i>Shaping Tomorrow: Together in Faith</i>. We invite parents, caregivers, and students to discover a Catholic education delivered with care and compassion, available through our Kindergarten to Year 12 pathways.&nbsp;</p> <p>&nbsp;</p> <p><strong>The Role</strong></p> <p>We are&nbsp;seeking&nbsp;a&nbsp;highly organised&nbsp;<strong>Senior Support Partner&nbsp;</strong>to join our Digital Enablement team within the Infrastructure Workstream.</p> <p>The<strong> Senior Support Partner</strong> plays a pivotal role in leading high-quality technical support across our schools. This role provides operational leadership, technical escalation support and mentoring for Senior Support Officers, Support Officers and DE Trainees.</p> <p>The role is&nbsp;<strong>primarily on-site&nbsp;at</strong> our&nbsp;Pennant Hills&nbsp;office,&nbsp;requiring&nbsp;occasional&nbsp;travel across our schools.&nbsp;</p> <p>This&nbsp;<strong>is a permanent, full-time opportunity</strong> to start as soon as possible.</p> <p>&nbsp;</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Lead, coach and support Senior Support Officers, Support Officers and DE Trainees.</li> <li>Oversee rostering, scheduling and resource planning across multiple schools.</li> <li>Act as the primary escalation point for complex technical and service issues.</li> <li>Coordinate hardware purchasing, vendor engagement and deployment activities.</li> <li>Maintain BYOD standards, documentation and enrolment processes.</li> <li>Ensure high-quality ticket management and consistent service practices.</li> <li>Support operational readiness for NAPLAN, HSC, rollouts and start-of-year activities.</li> <li>Build strong relationships with schools, vendors and internal stakeholders.</li> <li>Provide clear communication during service events and major incidents.</li> <li>Maintain policies, knowledge articles and operational documentation.</li> <li>Provide regular updates to the Support Lead on performance, risks and priorities.</li> </ul> <p><strong>Essential Criteria</strong></p> <ul> <li>Supportive of the Catholic ethos and values.</li> <li>Minimum 3 years’ experience supporting and leading a technical support team across multiple sites in a medium to large IT environment (1000+).</li> <li>Experience with ITSM/ticketing systems (e.g., ServiceNow).</li> <li>Experience supporting Windows, Apple and Chromebook environments.</li> <li>Proficiency with Windows, macOS, iOS, M365, Google Suite and iPad apps.</li> <li>Experience with cloud identity and device management (Azure AD, Intune, Google Admin Console).</li> <li>Strong communication skills with excellent attention to detail.</li> <li>Ability to adapt to change, manage competing priorities and work under pressure.</li> <li>Strong collaboration and stakeholder engagement skills.</li> <li>Relevant tertiary qualification and/or IT certification (ITIL Foundation V3 preferred).</li> <li>Valid Working with Children Check.</li> <li><strong>Current NSW Driver’s Licence and own vehicle.</strong></li> </ul> <p><strong>Benefits of Working with Us</strong></p> <ul> <li>Competitive salary on offer (circa $139K + super)</li> <li>A culture which embraces our Catholic faith, collaboration, continuous improvement and focus on service to our schools for the benefit of the students entrusted to our care</li> <li>15 days personal/carer’s leave</li> <li>Free onsite parking or public transport close by</li> <li>Fitness Passport membership for eligible employees</li> <li>25% School Fee Discount for eligible employees</li> <li>17.5% Annual leave loading and ex-gratia leave at Christmas time</li> <li>Work from home 1 day a week</li> <li>Salary Packaging for eligible employees</li> <li>Access to long service leave after 5 years</li> <li>Mental health and wellbeing support through Access EAP</li> </ul> <p><strong>Application Process</strong></p> <p>Applications should include:</p> <ul> <li>A cover letter of no more than two pages addressing why you are interested in the role and addressing each of the Key Requirements listed above; and</li> <li>A current resume&nbsp;</li> </ul> <p><strong>For any enquiries contact Rachel Ramos: </strong><a href="mailto:<a href='mailto:rachel.ramos@dbb.catholic.edu.au?subject=Senior%20Technical%20Support%20Partner%20position%20%28via%20Teachers%20On%20Net%29'>rachel.ramos@dbb.catholic.edu.au</a>?subject=Senior%20Technical%20Support%20Partner%20position%20%28via%20Teachers%20On%20Net%29" rel="nofollow"><strong></strong></a><strong><a href="mailto:rachel.ramos@dbb.catholic.edu.au?subject=Senior%20Technical%20Support%20Partner%20position%20%28via%20Teachers%20On%20Net%29">rachel.ramos@dbb.catholic.edu.au</a></strong></p> <p><strong>Closing Date: COB, 6th April 2026</strong></p> <p><i><strong>Please note, we may interview candidates prior to the closing&nbsp;date,&nbsp;so we encourage you to&nbsp;submit&nbsp;an application&nbsp;as soon as reasonably possible.</strong></i>&nbsp;</p> <p><strong>Agencies, please note that unsolicited resumes for these positions will not be considered.</strong></p> <p><i>At Catholic Schools Broken Bay, child safety is paramount. Our commitment is for our school communities to be spaces where every student feels safe, supported, and empowered to grow and flourish. We actively seek individuals who recognise and are willing to commit to safeguarding as a shared responsibility.</i></p>