<p>As our <strong>Administration Coordinator</strong>, you’ll be the go-to person who keeps our daily operations running smoothly.</p> <p>Your work will support staff, volunteers, donors and leadership — helping ensure people have what they need to do their best work and that ALWS continues to operate with professionalism, care and efficiency.</p> <p>This is a hands-on role with lots of variety across donor care, systems access, onboarding, facilities management, record-keeping, volunteer coordination and Board support. No two days are the same, and your impact will be felt across the whole organisation.</p> <p><strong>Key responsibilities</strong></p> <ul> <li>Provide warm, timely donor and reception services, including phone, inbox and receipting support</li> <li>Process donations accurately in ThankQ and help maintain high-quality donor data</li> <li>Coordinate and support volunteers and casuals — recruitment, induction, rosters and day-to-day guidance</li> <li>Look after the Albury office environment, supplies, equipment and facilities</li> <li>Support onboarding and offboarding, including systems access and equipment setup</li> <li>Assist with IT and system access troubleshooting and maintain internal documentation</li> <li>Maintain controlled documents, records and filing systems (physical and electronic)</li> <li>Support compliance tracking, training records and basic finance administration</li> <li>Provide reliable administration for Board and committee meetings, including agendas, papers and minutes</li> <li>Assist with events administration and travel coordination</li> <li>Jump in to help with general administrative support as needed</li> </ul> <p><strong>About you</strong></p> <p>You’re someone who enjoys being the steady, organised person others rely on.</p> <p>You bring:</p> <p><strong>Experience &amp; knowledge</strong></p> <ul> <li>Solid administration experience, ideally in a not-for-profit or values-based environment</li> <li>Confidence with CRM or finance systems (e.g., ThankQ, MYOB) — or the ability to learn quickly</li> <li>Experience in customer service, donor care or volunteer coordination (desirable)</li> </ul> <p><strong>Skills &amp; attributes</strong></p> <ul> <li>Highly organised, reliable and proactive</li> <li>Warm communicator who builds positive relationships across teams</li> <li>Tech-savvy with Microsoft 365 (Teams, SharePoint, Outlook, Word, Excel)</li> <li>Great attention to detail and accuracy</li> <li>Adaptable, solutions-focused and calm when things change</li> <li>Commitment to confidentiality, integrity and safeguarding requirements</li> </ul> <p><strong>Why you’ll love working here</strong></p> <ul> <li><strong>Purpose with impact</strong> – your work directly supports people facing hardship around the world</li> <li><strong>Warm, supportive culture</strong> – small team, genuine care, shared values</li> <li><strong>Christian, values-based workplace</strong> – with a respectful, inclusive environment where prayer may be part of team life</li> <li><strong>Flexible, family-friendly environment</strong></li> <li><strong>Balanced full-time hours </strong>– a 36.25-hour working week (7.25-hour days) <strong>plus generous salary packaging </strong>(up to $15,900 per year tax-free for ALWS employees as a registered charity) means more balance and more take-home pay</li> <li><strong>Learning and development encouraged</strong> – grow your skills in systems, data and governance</li> <li><strong>Beautiful Albury office with a collaborative, down-to-earth team</strong></li> <li><strong>Opportunity to shape and improve how things run</strong> — your ideas are welcomed</li> </ul>