ICT Service Desk Agent
Catholic Education Office - Archdiocese of Canberra and Goulburn (see more jobs from this school)
Manuka, ACT
IT / Tech Support
Contract Type: Contract Position Full Time
Applications Close: 9 November 2025
The ICT Service Desk Agent plays a critical role in supporting the organisation’s ICT operations by serving as the first point of contact for all ICT-related enquiries. This position is responsible for delivering responsive, high-quality assistance to users through incoming calls, service tickets, and other communication channels.
<p><strong>Salary Range:</strong> $81,299 plus superannuation (based on skills and experience)<br><strong>Employment Status:</strong> Full-time (Temporary 6 Month Contract, end June 30 2026) <br><strong>Eligibility:</strong> Australian Citizen or Permanent Resident<br><strong>Start Date:</strong> ASAP<br><strong>Closing Date: </strong>9th of November 2025</p>
<p><strong>About Us </strong> </p>
<p>Catholic Archdiocese of Canberra and Goulburn Education Limited (CECG) plays an integral role in education in the ACT and NSW, operating 56 Schools and nine Early Learning Centres (ELCs). The Catholic Education Office (CEO) provides corporate services Schools and ELCs. </p>
<p>The CEO provides corporate services to the CECG system of Schools and ELCs. These Service Areas include; Education and Performance Improvement, Catholic Identity, School and Family Services, Strategy and Special Projects, Finance and Infrastructure, Information and Communication Technology and People and Culture. </p>
<p><strong>About the Role</strong> </p>
<p>The ICT Service Desk Agent plays a critical role in supporting the organisation’s ICT operations by serving as the first point of contact for all ICT-related enquiries. This position is responsible for delivering responsive, high-quality assistance to users through incoming calls, service tickets, and other communication channels. </p>
<p><strong>Key Responsibilities include:</strong></p>
<ul>
<li>Accurately diagnose and resolve first level technical issues</li>
<li>Provide high quality customer service over the phone, via email and through ticketing systems to provide support to CECG users</li>
<li>Escalate complex matters to specalised teams and officers</li>
<li>Assist in the creation and renewal of SOPs, Technical templates knowledge based tools</li>
<li>Use ITSM tools and ITIL concepts to manage Incident, Problem, Change and Release records to track workloads</li>
<li>Provide onsite assistance to stakeholders</li>
</ul>
<p><strong>About the Team</strong></p>
<p>The ICT Team at Catholic Education Archdiocese of Canberra and Goulburn (CECG) provides support in enabling high-quality and operational excellence across our schools 56 schools, 9 early learning centres and head office. Committed to delivering robust, secure, and innovative digital solutions, the team manages the full spectrum of information and communication technology services—from infrastructure and cybersecurity to end-user support and digital learning tools.<br>
<br><strong>Benefits and Opportunities </strong> </p>
<ul>
<li>Attractive remuneration package </li>
<li>Access to salary packaging, including novated leasing </li>
<li>24 weeks of paid parental leave (maternity/adoption) </li>
<li>Up to 14 weeks paid parental leave (paternity/non-initial primary carer leave) </li>
<li>Support for professional development and study opportunities </li>
<li>Access our People Wellbeing Program, Flourish</li>
</ul>
<p><strong>Qualifications</strong> </p>
<ul>
<li>Certificate IV or similar certification in Information Technology or equivalent industry experience.</li>
<li>Working with Vulnerable People (WWVP) and Working with Children’s Check (WWCC) registrations.</li>
<li>Driver’s License.</li>
</ul>
<p><strong>Application Process </strong></p>
<p>Applicants are required to submit a current resume and a cover letter that addresses the selection criteria as outlined in the Position Description. </p>
<p>The CEO is committed to workforce diversity and creating inclusive workplaces. We welcome applications from suitable candidates from all diversity groups to support our system of Schools and ELCs in delivering quality education outcomes for the students in our care. </p>
<p>For further information about CECG, please visit the <a target="_blank" rel="noopener noreferrer" href="https://cg.catholic.edu.au/">website</a>.</p>
<p>If you have any questions about the recruitment process, contact Alex Morosin, on 0484 327 925 or via email at <a href="mailto:<a href='mailto:alex.morosin@cg.catholic.edu.au?subject=ICT%20Service%20Desk%20Agent%20position%20%28via%20Teachers%20On%20Net%29'>alex.morosin@cg.catholic.edu.au</a>?subject=ICT%20Service%20Desk%20Agent%20position%20%28via%20Teachers%20On%20Net%29"></a><a href="mailto:alex.morosin@cg.catholic.edu.au?subject=ICT%20Service%20Desk%20Agent%20position%20%28via%20Teachers%20On%20Net%29">alex.morosin@cg.catholic.edu.au</a></p>
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</p>
<p> <a target="_blank" rel="noopener noreferrer" href="https://careers.pageuppeople.com/832/cw/en/PositionDescriptionDocument/506022/ict-service-desk-agent">Applicant Information Pack</a></p>
Catholic Education Office - Archdiocese of Canberra and Goulburn (see more jobs from this school)
Manuka, ACT
http://www.cg.catholic.edu.au/
Affiliation: Catholic
Teaching Level: Association
The Catholic Education Office for the Archdiocese of Canberra and Goulburn works in partnership with Catholic schools and families to provide an education based on Christian principles in the Catholic tradition. The Archdiocese spans both the ACT and NSW, stretching from Lake Cargelligo in the west to Crookwell in the north and Eden in the south. There are 56 schools and 8 ELCs in our system, which, through the dedication of more than 2,000 school-based and approx. 115 Catholic Education Office staff, educate in excess of 21,000 girls and boys.