<p><strong>Employment Status:</strong>&nbsp;Full-Time&nbsp;<br><strong>Salary Range:</strong>&nbsp;$81,299&nbsp;plus superannuation (based on skills and experience)&nbsp;<br><strong>Eligibility:</strong>&nbsp;Australian Citizen or Permanent Resident&nbsp;<br><strong>Start Date:&nbsp;</strong>Immediate&nbsp;<br><strong>Closing Date:</strong>&nbsp;11.55 pm, Sunday 29 June 2025&nbsp;<br> &nbsp;<br><strong>About the Role</strong>&nbsp;&nbsp;</p> <p>The Technical Support Officer provides Level 2 ICT support across our ACT Catholic schools, working independently to diagnose and resolve technical issues and assist staff in the effective use of ICT systems. The role involves regular travel to school sites and requires a strong technical foundation, excellent troubleshooting skills, and the ability to manage support tasks autonomously. As a key representative of the ICT team, you will uphold high standards of professionalism and deliver exceptional customer service in every interaction. We are seeking candidates with proven experience in a service desk or technical support environment who can confidently deliver Level 2 support in dynamic, school-based settings.</p> <p><strong>About Us&nbsp;&nbsp;</strong></p> <p>The&nbsp;Catholic Archdiocese of Canberra and Goulburn Education Limited&nbsp;(CECG)&nbsp;plays an integral role in education in the ACT and NSW, operating 56 Schools and nine Early Learning Centres (ELCs).&nbsp;The Catholic Education Office (CEO) provides corporate services to Schools and ELCs. The CEO includes seven Service Areas: Education and Performance Improvement, Catholic Identity, School and Family Services, Strategy and Special Projects, Finance and Infrastructure, Information and Communication Technology,&nbsp;and People and Culture.&nbsp;</p> <p><strong>Benefits and Opportunities&nbsp;</strong>&nbsp;</p> <ul> <li>Attractive remuneration package&nbsp;&nbsp;</li> <li>Access to salary packaging, including novated leasing&nbsp;&nbsp;</li> <li>24 weeks of paid parental leave (maternity/adoption)&nbsp;&nbsp;</li> <li>Up to 14 weeks paid parental leave (paternity/non-initial primary carer leave)&nbsp;&nbsp;</li> <li>Support for professional development and study opportunities&nbsp;</li> <li>Access our People Wellbeing Program,&nbsp;Flourish&nbsp;</li> </ul> <p><strong>Qualifications&nbsp;&nbsp;</strong></p> <ul> <li>Diploma or similar certification in Information Technology and/or equivalent experience in Level 2 technical level support.</li> <li>Working with Vulnerable People (WWVP) and Working with Children’s Check (WWCC) registrations.</li> <li>Driver’s License.</li> </ul> <p><strong>Application Process&nbsp;</strong></p> <p>Applicants are required to submit a current resume and a cover letter that addresses the selection criteria as outlined in the Position Description.&nbsp;&nbsp;&nbsp;</p> <p>The CEO is committed to workforce diversity and creating inclusive workplaces. We welcome applications from suitable candidates from all diversity groups to support our system of Schools and ELCs in delivering quality education outcomes for the students in our care.&nbsp;&nbsp;&nbsp;</p> <p>For further information about the role and&nbsp;CECG, please visit the&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://cg.catholic.edu.au/">website.</a>&nbsp;</p> <p>If you have any questions about the recruitment process, contact the Recruitment Team Leader, on 02 6234 5427 or via email at&nbsp;<a href="mailto:<a href='mailto:recruitment@cg.catholic.edu.au?subject=Technical%20Support%20Officer%20position%20%28via%20Teachers%20On%20Net%29'>recruitment@cg.catholic.edu.au</a>?subject=Technical%20Support%20Officer%20position%20%28via%20Teachers%20On%20Net%29"></a><a href="mailto:recruitment@cg.catholic.edu.au?subject=Technical%20Support%20Officer%20position%20%28via%20Teachers%20On%20Net%29">recruitment@cg.catholic.edu.au</a>&nbsp;&nbsp;</p> <p><br><br> &nbsp;</p> <p>&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://careers.pageuppeople.com/832/cw/en/PositionDescriptionDocument/505494/technical-support-officer">Applicant Information Pack</a></p>