<p><strong>Permanent, Full-time, Commencing ASAP </strong></p><p> </p><p><strong>Our purpose</strong></p><p>Radford College is a prestigious independent school with high standards and expectations. Our purpose is to develop young people to live truthfully, practise compassion and seek wisdom in order to serve the common good. Grounded in our values of Truth, Compassion and Wisdom, all staff work to support the College in achieving its aims.</p><p> </p><p><strong>The opportunity</strong></p><p>The Information Technology Services (ITS) team manages and supports the College’s IT infrastructure. Within that, IT Operations provides support services to staff, students and parents, answering questions and dealing with issues to enable continuous access to and effective use of ICT resources. <br /><br />An opportunity has arisen for a permanent, full-time IT End User Services Manager to join the team, <strong>as soon as possible. </strong>If you are a confident, self-starter with strong leadership skills and thrive on the challenges in the technological world, we would love to hear from you! </p><p> </p><p><strong>Working at Radford College</strong></p><p>At Radford, we believe that the key to higher performance lies in working together and supporting each other. As a member of the IT Operations team, exhibiting superior customer service and problem-solving skills, the IT End User Services Manager oversees and assists the End User Services Team. The Manager will support their colleagues to provide our students with a holistic and inspiring education that enables them to reach their full potential.</p><p> </p><p><strong>Why choose Radford?</strong></p><p>As well as supporting and enabling staff to achieve their potential, Radford College offers:    </p><ul><li>A vibrant and rewarding place in which to work</li><li>Guided Professional Learning for teaching staff to maintain professional registration standards</li><li>Professional Learning financial support for teaching and non-teaching staff</li><li>Salary Continuance Insurance</li><li>Discounted school fees for eligible employees</li><li>Employee wellbeing initiatives – EAP program, access to exercise programs (boot camp and Pilates) and group fitness classes</li><li>Generous Superannuation after qualifying period</li><li>Salary Sacrificing</li><li>Excellent resources and grounds</li><li>Free onsite parking</li><li>Electric Vehicle charging stations</li></ul><p>For further information, please visit the <a href="https://www.radford.act.edu.au/quick-links/employment/" rel="nofollow">Employment</a> page on our website.</p><p><strong>About you</strong></p><p>You are a confident self-starter who will enjoy building relationships with multiple stakeholders both inside and outside of the College. With excellent communication skills, you have a strong customer-service focus and can be relied upon to work autonomously and lead a small team of Technicians. In addition, you will also:</p><p> </p><ul><li>Have sound knowledge of computer operating systems and software (Windows, MacOS, iOS, Office 365) and willingness to learn new systems and software</li><li>Demonstrate experience of hardware repair and fault diagnosis</li><li>Demonstrate a passion for collaborative working as a member of a high-functioning team, with the ability to adapt to changing priorities</li><li>Experience in managing and meeting KPI’s individually and in a team setting </li><li>Possess excellent communications skills both written and verbal, and time management skills</li><li>Be able to think critically, analyse situations and implement solutions </li><li>Commit to the safeguarding and promotion of student welfare</li><li>Be reliable and punctual</li><li>Support Radford’s strategic priorities and goals</li><li>Uphold Radford’s Values of Truth, Compassion and Wisdom</li><li>At least 2 years’ experience leading customer facing Technical Team, either as Manager, Team Leader or similar </li><li>Relevant experience or qualifications in IT Service Management (ITSM)/ITIL</li><li>Tertiary qualifications in an IT related field are desirable. </li></ul><p> </p><p><strong>Qualifications</strong></p><ul><li>At least 2 years’ experience leading customer facing Technical Team, either as Manager, Team Leader or similar </li><li>Relevant experience or qualifications in IT Service Management (ITSM)/ITIL</li><li>Tertiary qualifications in an IT related field are desirable. </li></ul><p><strong>How to Apply</strong></p><p>Your application needs to include a current resume and a cover letter detailing the skills and personal attributes you believe make you suitable for the role. In addition, to be considered,</p><p>you will need to respond with the following:</p><ul><li>Your approach to troubleshooting issues and an example of when you have applied this. Without using names, please outline:</li><li>The situation</li><li>Your specific task</li><li>The action you took</li><li>The result/outcome</li><li>An example of when you made a mistake. Please outline:</li><li>The situation</li><li>Your specific task</li><li>The action you took</li><li>The result/outcome and what you learned from this</li><li>An example of an improvement to a process that you have made. Please outline:</li><li>The process you identified as needing to be improved</li><li>The improvement you identified which would improve efficiency and/or effectiveness</li><li>The action you took to demonstrate to your manager or the process owner that the improvement could be made</li><li>The result/outcome</li></ul><p> </p><p>Further details about this position and how to apply can be found on the Employment section on the College Website <a href="https://www.radford.act.edu.au/employment/" rel="nofollow">https://www.radford.act.edu.au/employment/</a>. If you have further enquiries regarding this position, please contact Human Resources at <a href="mailto:recruitment&#64;radford.act.edu.au" rel="nofollow">recruitment&#64;radford.act.edu.au</a>.</p><p> </p><p><strong>Applications will be processed as they are received. </strong><br /><br /><strong>Only applicants who have addressed the questions will be considered.</strong></p><p> </p><p>If you are keen to apply, please forward your application to:</p><p>The Principal<br />email: <a href="mailto:recruitment&#64;radford.act.edu.au" rel="nofollow">recruitment&#64;radford.act.edu.au</a></p><p> </p><p><i>Applicants will be subject to employment screening and will be required to provide a current ACT Working with Vulnerable People card prior to commencing employment.</i></p><p> </p>